Return Policy

At Cranekart.com, we strive to ensure your satisfaction with every purchase. However, if you need to return an item, we’re here to help. Please review our return policy below:

1. Eligibility for Returns

  • Returns are accepted only within 7 days of receiving the product.
  • The product must be in its original condition, unused, and accompanied by all accessories, manuals, and original packaging.
  • Custom-made or special-order items are non-returnable unless defective or damaged during transit.

2. Non-Returnable Items

  • Used or refurbished equipment.
  • Spare parts or consumables.
  • Products purchased under clearance or sale offers.

3. Return Process

  • To initiate a return, contact our customer support team at info@cranekart.com or call Customer Care Number 9998227403.
  • Provide your order number, proof of purchase, and reason for the return.
  • Our team will guide you through the process and provide a Return Authorization (RA) number.

4. Shipping for Returns

  • Customers are responsible for return shipping costs unless the product is defective, or the wrong item was delivered.
  • Ensure the item is securely packaged to prevent damage during transit.
  • Cranekart.com is not responsible for returns lost or damaged in transit.

5. Inspection and Refunds

  • Once the return is received, our team will inspect the item to ensure it meets the return criteria.
  • Refunds will be processed within 7-10 business days of approval and issued via the original payment method.
  • A restocking fee of 5% may apply for non-defective returns.

6. Exchanges

  • If you wish to exchange an item, please follow the return process and place a new order for the desired product.

7. Damaged or Defective Products

  • If you receive a damaged or defective product, notify us within 48 hours of delivery.
  • We will arrange for a replacement or a full refund, including shipping costs.

8. Cancellation Policy

  • Orders can be canceled only before shipment.
  • Refunds for canceled orders will be processed within 5-7 business days.

Contact Us

For any questions or concerns about our return policy, please contact us at:

Thank you for choosing Cranekart.com. We value your business and are committed to serving you better!